OFFICIAL PRIVACY POLICY

Privacy Policy Cemara138 – Malaysia Members' Personal Data Protection

Cemara138 is committed to protecting the privacy and security of your personal information. This document clearly explains how we collect, use, and safeguard your data.

Our Privacy Commitment

Cemara138's Six Data Protection Principles

Privacy is not merely a legal document for us β€” it is a value we practise every day across all aspects of platform operations.

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End-to-End Encryption

All data transmitted between your device and cemara138's servers is protected with 256-bit SSL encryption. Sensitive information is never transmitted in plain text.

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Malaysia PDPA Compliance

Cemara138 operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We only collect data that is necessary and with your consent.

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No Sale of Data to Third Parties

Your personal data is never sold, rented, or shared with advertisers or third-party companies for marketing purposes without your explicit consent.

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Full Control in Your Hands

As a cemara138 member, you have the full right to access, correct, or request deletion of your personal data at any time through your account settings.

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Secure Data Storage

All data is stored on servers protected to corporate-grade security standards. Access to internal data is granted only to authorised personnel.

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Data Breach Notification

In the event of a security incident affecting your data, cemara138 will notify you within 72 hours and take immediate remedial action.

This Policy is effective from 1 January 2026. Last updated: 20 March 2026.

1 Introduction

Cemara138 takes the personal data protection of every member and user of our platform seriously. This Privacy Policy document is drafted to clearly and transparently explain how cemara138 collects, stores, uses, and protects your personal information when you use the cemara138.pro website or our official mobile app.

By registering an account or using any cemara138 service, you agree to the terms stated in this Privacy Policy. We encourage you to read this document carefully in full. If any part is unclear, our support team is available via 24/7 live chat.

Cemara138 operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). This means we only process your personal data for legitimate purposes, with your consent, and in a fully transparent manner.

Important: This Privacy Policy applies solely to the cemara138 platform. Third-party websites or services that may be linked from our platform have their own privacy policies, which we are not responsible for.

2 Personal Data We Collect

Cemara138 collects various types of personal data depending on how you interact with our platform. The following are the categories of data we collect:

Data Category Example Information Collection Method
Identity Data Full name, date of birth, ID card number, profile photo Account registration, KYC process
Contact Data Email address, phone number, residential address Registration, profile updates
Financial Data Bank account number, transaction records, account balance Deposit and withdrawal process
Technical Data IP address, device type, browser, operating system Automatic during platform use
Usage Data Game history, betting records, login activity Automatic during gameplay

We never collect sensitive data such as health information, religious beliefs, or political views unless specifically required to fulfil a particular legal obligation.

3 How We Use Your Data

The data we collect is used for the following purposes, and nothing beyond that:

  • Account Management – To create, verify and maintain your account at cemara138 and ensure login security through 2FA verification.
  • Transaction Processing – To securely and promptly process deposits, withdrawals and any other financial transactions you carry out on the platform.
  • Legal Compliance (KYC/AML) – To meet identity verification and anti-money laundering (AML) requirements and ensure overall platform security.
  • Service Improvement – To analyse usage patterns and improve the gaming experience, platform performance and relevant new features.
  • Service Communications – To send important notifications related to your account, transactions, promotions you have subscribed to, and platform updates.
  • Fraud Prevention – To detect and prevent suspicious activity, fraud or any security threats to your account and the platform.
Cemara138 does not use your data to build advertising profiles or sell it to third-party advertisers. Your data belongs to you.

4 Data Sharing with Third Parties

Cemara138 does not share your personal data with third parties except in the following circumstances required for platform operations:

  • Payment Providers – Required transaction data is shared with payment service providers such as FPX, DuitNow and local digital wallets to securely process your transactions.
  • Game Providers – Minimum required game data is shared with licensed game providers to ensure game integrity and wins verification.
  • Legal Authorities – Information may be disclosed to authorities if required by a court order or valid legal requirement in Malaysia.
  • Technical Service Providers – Service providers involved in platform operations (such as server hosting) may access data in a limited capacity and are subject to strict confidentiality agreements.

All third parties receiving data from cemara138 are bound by data protection agreements requiring them to handle your information to the same or higher security standards as cemara138.

5 Data Security

The security of your data is cemara138's top technical priority. We continuously invest in security infrastructure to ensure comprehensive protection:

  • 256-bit SSL Encryption for all data communications between your device and cemara138 servers.
  • Two-Factor Authentication (2FA) available for all accounts to add an extra layer of protection to the login process.
  • 24/7 Monitoring by an automated intrusion detection system that will immediately block suspicious access.
  • Independent security audit conducted periodically by independent third parties to identify and patch any system vulnerabilities.
  • Restricted internal access – Only authorised staff who have undergone background checks may access members' personal data.
While cemara138 takes all reasonable steps to protect your data, no system can guarantee 100% security. You also play an important role by keeping your password confidential and enabling 2FA on your account.

6 Cookies and Tracking Technologies

Cemara138 uses cookies and similar tracking technologies to enhance your experience on the platform. The following are the types of cookies we use:

  • Essential Cookies – Required for core platform functions such as login session management and security. These cookies cannot be disabled without affecting platform functionality.
  • Performance Cookies – Collects information about how you use the platform to help us identify areas for improvement. This data is collected anonymously.
  • Preference Cookies – Saves your preference settings such as interface language and display mode (dark/light) so you do not need to reset them each time.

You can manage cookie settings through your web browser settings. However, disabling essential cookies may affect certain functions of the cemara138 platform.

7 Your Rights Under PDPA

As a cemara138 member protected under Malaysia's PDPA, you have the following rights regarding your personal data:

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Right of Access

You may request to view all personal data we hold about you at any time through your account settings or by contacting support.

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Right to Rectification

If your data is inaccurate or incomplete, you have the right to request a correction. Most profile information can be updated directly within your account.

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Right to Erasure

You may request deletion of your data, subject to legal obligations that require us to retain certain records for a minimum period.

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Right to Object

You may object to the processing of your data for specific purposes such as direct marketing by updating your communication preferences in your account settings.

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Right to Data Portability

You may request a copy of your personal data in a machine-readable format for transfer to another platform if required.

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Right to Restrict Processing

In certain circumstances, you may request that we restrict the processing of your data while awaiting the resolution of an issue or appeal.

To exercise any of the above rights, contact the cemara138 team via live chat or email at [email protected]. We will process your request within 30 working days.

8 Data Retention Period

Cemara138 retains your personal data only for as long as necessary to fulfil the original purpose of collection or as required by Malaysian law:

  • Active account data is retained for the duration of your account activity plus any mandatory period required by law.
  • Financial transaction records are retained for a minimum period of 7 years in accordance with Malaysia's AML legal requirements and financial regulations.
  • After voluntary account closure, basic personal records are retained for 5 years for legal compliance purposes before being permanently deleted.
  • Technical data such as access logs is retained for a maximum of 12 months for security and troubleshooting purposes.
  • 9 Children's Privacy

    The cemara138 platform is strictly for individuals aged 18 and above. We do not intentionally collect or process personal data from individuals under 18 years of age.

    If we discover that personal data from a minor has been collected unintentionally, we will take immediate steps to delete that data and close the associated account. If you find that someone under age has used the cemara138 platform, please contact us immediately.

    10 Privacy Policy Amendments

    Cemara138 reserves the right to update or amend this Privacy Policy from time to time in line with changes in law, technology, or our business operations.

    When there are material changes, we will notify you via:

  • Email to the address registered in your account.
  • Notice published on this Privacy Policy page with a clear effective date.
  • Continued use of the cemara138 platform after the effective date of any amendment constitutes your acceptance of the updated privacy terms. If you do not agree with the amendments, you have the right to close your account.

    11 Contact Our Data Protection Officer

    If you have any questions, concerns, or complaints regarding this Privacy Policy or how cemara138 handles your personal data, please reach out to us through the following channels:

  • Email – [email protected] with the subject "Privacy Policy Enquiry". We will reply within 24 working hours.
  • Browse page FAQ for answers to privacy questions frequently asked by members.
  • Cemara138 is committed to responding to all privacy-related inquiries within 30 business days of receipt. We take every inquiry and complaint seriously.

    Your Data Is Safe with Cemara138

    With PDPA compliance, 256-bit SSL encryption, and an unwavering commitment to your privacy, play with peace of mind at cemara138.

    For individuals aged 18 and above only. Bet responsibly.

    Bahasa Melayu